Troubleshooting / Help
Resources↑
Where are industry services listed?
Open Industry resources to browse published service listings. Find companies offers a separate directory by name, location and products or services. Browse industry resources →
How can I ask Upstream for assistance?
Sign in and open Contact Upstream to create a private support request. Your request and any reply stay in your account. Email delivery is not currently enabled. Contact Upstream →
Search↑
How do I search the marketplace?
Use the header keyword box or choose an inventory section. The results page offers category, manufacturer, model and other filters appropriate to that section. Advanced search provides additional technical fields. Open advanced search →
How do selected filters work?
Selected criteria appear above the results. Remove one criterion to broaden the search while retaining the others. Changing the inventory type or a parent category clears incompatible dependent selections.
How does keyword matching work?
Keyword search compares the supplied listing information, including identifiers and technical details. Model, stock and other supported identifier fields offer contains, exact or starts-with matching. The selected sort order controls result ordering.
Can I search by location or distance?
Use country, region and city filters, or the company directory. A postal-code radius or calculated distance search is not currently available. Find a company →
What can I do when there are no matches?
Remove restrictive criteria or try a broader category. A saved search lets you run the same criteria again against current inventory. Automatic email alerts are not enabled.
How do buying requests work?
Use Want to buy to describe the equipment, quantity, destination and whether you want to buy or lease. Upstream receives the request privately and can suggest published equipment. Requests are not broadcast to suppliers or sent by email. Open Want to buy →
Place an Ad↑
How do I become a seller?
Sign in, open Company & seller registration and submit your company details for Upstream approval. Seller approval permits submission; each listing is reviewed separately. Seller registration →
How do I prepare and submit a listing?
Choose the inventory type and package, complete the applicable fields and save a private draft. Submit it for review when ready. Pending and changes-requested listings are not public. Read the selling guide →
Why is my listing not in the public catalog?
Check its status in your inventory. Draft, pending, changes-requested, sold and unavailable items do not appear as available equipment. Saving an edit to an approved listing returns it to review. My inventory →
How do I add photos, PDFs and video?
Select files in the listing editor and save the listing. Photos support JPG, PNG and WebP up to 5 MB each; PDFs allow 10 MB each and MP4 videos 25 MB each. The selected package displays its photo and total attachment limits. Reorder files before submitting; the first photo appears in the catalog.
How do I update or withdraw an item?
Open your inventory and edit the listing. Sold or unavailable actions remove approved equipment from the available catalog. Existing records are retained, and eligible items can be edited and resubmitted.
Are packages paid or renewed automatically?
Package billing and paid renewal are not enabled. The editor shows content and media limits, but selecting a package does not charge a card or create a subscription. Commercial terms must be configured before payment or renewal is offered.
Login Features & Benefits↑
How do sign-in and account recovery work?
Upstream uses the supported ChatGPT sign-in flow. Password recovery and identity verification are handled by that provider. After signing in, you return to the Upstream page you selected. My account →
What is the difference between favorites and saved searches?
A favorite points to a particular listing. A saved search stores filters and runs them against current inventory when reopened. You can rename or archive your saved searches without affecting other accounts. Saved searches →
Where do I read enquiries?
Received & sent enquiries contains messages saved in the marketplace for your account. Email notifications and tracked phone calls are separate services and are not currently enabled. Open enquiries →
How can I export inventory?
Export my inventory offers CSV, XLS, XML and JSON, with inventory-type and status filters. Photos can be included as links, omitted, or downloaded in a ZIP. This downloads a file to your device; it does not email the export or replace a complete database backup. Export my inventory →
What do the reports show?
Inventory overview shows recorded listing activity. The Want to Buy report shows your own requests; authorized Upstream reviewers can review all requests. Counts are not confirmed sales, unique visitors or tracked telephone calls. Inventory overview →
How do I update company details and privacy?
Use account settings and the public company profile controls. Public presentation changes require review. Turning off a contact visibility option hides that field immediately; membership does not grant another company access to your private files or enquiries. Account settings →
Internet Scams & Fraud↑
How do I report a suspicious listing or message?
Use Report listing on the equipment page, or Contact Upstream with the relevant listing reference and details. Do not include passwords, card details or other unnecessary sensitive information. Report an issue →
Does approval guarantee equipment condition?
No. Marketplace approval is a publication review. Availability, specifications, ownership and commercial terms must be confirmed with the seller before a transaction.
What if a browser warns about my password?
Use your identity provider's account recovery and security settings. Never send a password through an equipment enquiry or support form.
Issues with the Website↑
What should I do if a page fails to load?
Use the Try again control when shown. If the problem continues, reload the page and check your connection. Save or copy unsaved listing text before reloading. A sign-in prompt may mean your session has ended.
What if a file upload or save fails?
Read the error near the form and check file type, size and package limits. A failed save does not mean the listing was published. Reopen your inventory to check the last saved version before trying again.
How do I send a useful problem report?
Include the page address, the action you attempted and the error shown. Avoid sending account credentials or confidential documents. Support replies remain available in your account. Contact support →